Shipping Policy

Shipping From UK Local Warehouse

We have local warehouses in the UK, and support a variety of modes of transport, so we can deliver the packages very quickly!

To UK Countries, the estimated delivery ways as below,

Royal Mail-----2 - 4 Business Days
Yodel-----2 - 4 Business Days
DPD-----3 - 7 Business Days
P2P-----3 - 7 Business Days
Parcel Force-----3 - 7 Business Days

Shipping Note

*We will ship your order in one business day once the payment is cleared.
*Delivery may be delayed due to covid-19. We are sorry for the inconvenience.

◆ Import Tax: We do not cover any import Duty and Tax. Customer should be responsible for the Import tax.
◆ The shipping cost is not refundable under any circumstances.
◆ Shipping time usually takes 3-5 business days when products available in local warehouses.
◆ Please only sign up the package after you opened it and confirmed no shipping damages. For shipping damage case, please file it to the shipping company and get us the case number to ask for compensation for you.

FAQ

Will this fit my car?

We have used the common compatibility list as a guide for buyers to use, but the data system is not accurate and incomplete sometimes. Please make sure you have read through the whole listing and paid attention to “note” and “notice”. If there is any uncertain, contact us to check with our sales first.

How much does delivery cost and how long will it take?

For UK local address(except for Northern Ireland), the delivery cost is usually be free, if you need some support, please just contact us with email salesuk@suspensionclub.com. Shipping time usually takes 3-5 business days when products available in local warehouses.

When will my order be dispatched?

We will arrange the shipment in 1 business day after the payment is cleared.

Can I amend my order?

Sorry no. Once the payment is cleared, we cannot amend any item(s), quantities, or add or remove items. We are also unable to change the delivery address. Therefore, please double check all the order information before making payment.

What do I do if I have not received my order?

Please simply contact us via email salesuk@suspensionclub.com, we will get back to you as soon as possible with the update. Usually, we will follow up every shipment till customers get their order.

What do I do if my product is faulty?

Please simply contact us via email salesuk@suspensionclub.com, we will get back to you as soon as possible. It will speed up the process if you could provide us some pictures or video to illustrate the issue details.